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Lost network Connectivity s21 Ultra

(Topic created on: 18-02-2021 08:08 PM)
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jimmyrinse
Explorer
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Had the phone since release day with no issues until today, not sure if its anything to do with the update that was released today or not.

Started throwing up a roaming error even though i'm at home which went on and off a few times, now I have zero connectivity from my sim it just shows like a no entry sign where my signal strength should be.

I've tried restarting the phone, resetting network settings, tried sim in another phone, put 2 sims into the s21 but both show no signal, manually set up apn settings with no change.

29 REPLIES 29
Blessed4life
Black Belt 
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Hi try resetting your network settings, that should fix the issue.
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jimmyrinse
Explorer
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Already done that with no change

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Blessed4life
Black Belt 
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Take out your sim first then reset the network settings then put it back in turn the phone off then back on & see if that way works.
isolatelatimer
Explorer
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Hi

if you tried your sim in another device to no avail you may need a SIM swap. Best to contact your network provider to arrange for you. Good luck
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Mimo40
Helping Hand
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have you tried clearing phone cache just sounds like the old and new update are conflicting with etc other.
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jimmyrinse
Explorer
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SIM works fine in another device, also tried sim from a working phone on a different network - offers me choice of network so i choose vodafone then immediately goes to no network. Doesnt appear to be trying

jimmyrinse
Explorer
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Im new to samsung phones, how do you do that?

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jimmyrinse
Explorer
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Just tried, no joy

Screenshot_20210218-202148_Settings.jpg

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Blessed4life
Black Belt 
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Here's how you clear the cache partition on android 11.

https://youtu.be/cd_caLuD-eY

https://youtu.be/c5ctJF4tuL0
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