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(Topic created on: 18-02-2021 11:46 PM)
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biddy193
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I'm locked out of my new s21 .put finger print id. Don't remember putting password. How do I unlock my phone?
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7 REPLIES 7
Bishop10
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Do you have "find my phone" activated via Google?
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biddy193
First Poster
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No. Thank you for replying.Just put my finger print ID. The next thing I know is that I need to put in my password/which I don't recall setting up?
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TomcatTC
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https://findmymobile.samsung.com/#home

If you can remember your samsung account

 

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N8zan
Pioneer
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I would 100% recommend this . Once you select unlock you'll have set up password/pin/fingerprint again.
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Lukeb1
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when you setup your fingerprint, it will always prompt you to put a second form of security in the form of a pattern or password for in the case it doesn't work.

try the suggestion, but you would have setup the password so maybe try something obvious you would normally use?
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MrTW
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absolute lifesaver !

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MrTW
First Poster
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did you activate " find my phone " ?  if so you can unlock it from there.  I  had exactly the  same problem as yourself . Fortunately i had ticked the " location "  box on my phone . Otherwise its a full factory re set im afraid.

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