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Lock button

(Topic created on: 11-09-2021 08:51 AM)
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carnivalite
Apprentice
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I've just done the latest update and my lock/unlock button no longer works. If I have my phone on charge I can unlock it but as soon as there is no power the screen turns black and no way of turning it back on. Tried rebooting the phone with no luck 

5 REPLIES 5
LiquidSnake
Big Cheese
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Try wiping the cache partition on the phone and hopefully that will fix the issue 😀.
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rogersdave77
Troubleshooter
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https://youtu.be/T2HkEa94FRk

As stated above. Here is a video on how to do it...recorded on my note10 but same process for S21
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carnivalite
Apprentice
Options

If the lock button isn't working though how will I restarr the phone?

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rogersdave77
Troubleshooter
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Are you not able to turn the phone off and back on if charging to wake the phone?
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carnivalite
Apprentice
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The lock button isn't turning the screen on or off. It's the same button you use to power up the phone so I'm reluctant to try it and not get the phone switched back on at all
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