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Hi to all

(Topic created on: 29-08-2022 04:19 AM)
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Diamonds
Explorer
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I wish to Set up a new email I already have on my phone but its not letting me add new email to my profile page as I wish to Reset my phone to Factory Settings but my phone won't let me because I can not recive a password to my old email address so how do I change this and would also like to keep my contacts aswell.


 
Diamonds500.
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AsadM
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Hi @Diamonds, hope you're having a great day. Depending on which account you're using, you'll need to visit the email account provider's website to reset the password on the account. If you're having issues with changing the email address on your Samsung Account, this won't be amendable as the email address on the account is the ID of the account. You can delete the Samsung Account permanently and create a new Samsung Account again. Before you do this, you can speak with the Samsung Accounts Team for guidance on what options are available regarding this. They can be contacted via phone on 0800 995 1079. 

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