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GS21 face recognition works poorly.

(Topic created on: 06-12-2021 06:14 PM)
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BobW
First Poster
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I just received my GS21 and generally happy with it. However, face recognition to unlock works a small fraction of the time (25% maybe). My GS8 did much better. I have the done the training, laying attention to camera angle. Is there anything else I can do to improve it? (The front face fingerprint isn't as convenient  for one hand use as the backside sensor on my old phone.)

2 REPLIES 2
xSteveuk
Mastermind
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Hi,
When on the samsung members page
Click on the button get help
At the bottom right
And run a diagnostic test
Face recognition
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StephK1
Moderator
Moderator
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Hey @BobW! Another good thing to pay attention to is the lighting- both when you register your face and when you are trying to use face recognition. The brighter the lighting, the better. 🙂

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