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Galaxy s21 battery drain after update

(Topic created on: 03-06-2024 06:49 AM)
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Suzanneb1
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I updated my phone on Thursday last week and have since had issue with charging my device since. It's draining quickly and taking forever to charge. Any ideas on how to fix?

1 REPLY 1
AtshaamY
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Hi @Suzanneb1.

 

Make sure that you're using a genuine Samsung charger, as using a third party charger won't charge the battery properly. This would result in the battery eventually draining and not lasting as long as it should.

I'd suggest that you also take a look at this page on our website: https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-the-battery-of-my-new-phone-seems-to... We have some steps for you to try that will help improve your battery life.

 

AtshaamY

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