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Finger Print recognition

(Topic created on: 11-02-2021 06:47 AM)
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Wobdot
Pathfinder
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Has anyone had a problem with this, until the last update all was well, never had a problem, updated S21 plus on Monday and now it won't recognise my fingerprint, so annoying.
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8 REPLIES 8
AlexGbr
Pioneer
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try to clean where is the fingerprint also if not working properly a reset might help you strange new phones shouldn't have those problems or.maybe is because your finger is sweating just saying 😉
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Wobdot
Pathfinder
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thanks, never had a problem with my last phone S10 plus. By the way don't get sweaty fingers
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Pugs1957
Samsung Members Star ★
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Scan the same finger 4 times. Working well here.
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Wobdot
Pathfinder
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As I said I have no problems until the last update, as far as I know my fingerprint hasn't changed
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Risky24
Helping Hand
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Try deleting your fingerprint data and registering again. Sometimes the data becomes corrupted with updates.
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Colshie
Navigator
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mine was perfect and worked every time but have noticed that after the update it might fail on the 1st attempt....no sweat in sight but the ski gloves could be a problem....🤣
Joeeye
Samsung Members Star ★
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Mines working fantastic on all 4 fingers. Its noticeably better than the S20 Ultra I have from last year and much faster than any on screen fingerprint I own.
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Mook79
First Poster
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I had an s10 and s20. I now have the s21. I have done exactly the same on all three regarding fingerprint setup. I had little to no issues with the first two handsets, but the s21 is really disappointing so far. I really hope this can be resolved in a firmware upgrade. It seems logical to register the same finder 4 times, but I dont think I should have to compromise to that level. Technology should improve, not go backwards.