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Dust particles in rear camera

(Topic created on: 09-09-2020 03:17 PM)
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ju66
First Poster
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very dissapointed, how is this possible in waterproof phone. I dont think guarantee will cover this.

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3 REPLIES 3
BandOfBrothers
Samsung Members Star ★★
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Hi @ju66 

 

The phones are water and dust resistant not "waterproof " Unfortunately so dust and water can get into them in some cases.

 

You can ask at a Samsung Experience Store or Samsung Service Centre if they can assist.

 

Is the dust affecting your photo's  ?

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Alpha07
Voyager
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Do you mean under the glass of the rear camera itself or just the small gap around the camera bump? The gap around the camera bump let's dust in to some extent, but doesn't reach the inner hardware of your device.
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ju66
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yes. not sharp at all compared to wifes s8 photos. almost like someones touched the lens from inside.

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