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Duel apo

(Topic created on: 21-12-2021 11:07 AM)
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milkster
First Poster
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Since i came to england both my sims do not work. I can't recive calls on my home sim (polish orange) but my giffgaff works. Usually they both work, all settings are on appart from the duel sim on. It won't switch on for some reason. Please help. 
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2 REPLIES 2
xSteveuk
Mastermind
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Hi,
This may help

Open Settings > Mobile Network. Under SIM Card info and Settings, Tap the SIM, and toggle on “Enable”. Also, make sure the data roaming is ON to avoid this issue when you're in a roaming area. When you face the issue of “SIM Card not detected”, clearing out cache data could prove an effective solution

https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/
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AndrewL
Moderator
Moderator
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@milkster: As you local giffgaff SIM is working as expected, you may wish to reach out to your network in Poland to see if there are any restrictions to their service in the UK. Also, head to the Phone app > Tap the 3 dots in the top right > Settings > Supplementary Services > Call Barring, and check your settings here. 

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