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December 30th and still no upgrade for S21 ultra

(Topic created on: 30-12-2023 03:07 PM)
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interior7
Explorer
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Galaxy S21 ultra and upgrade 
10 REPLIES 10
vialli100
Apprentice
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Got mine beginning of December, in UK..
interior7
Explorer
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Mine says upto date UI 5.1
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Piper123
Samsung Members Star ★
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Hey there

Was your device bought in the UK or is it an international model?

Did you get it from Samsung, 3rd party retailer or network?
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interior7
Explorer
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It's a refurbished Samsung device purchased through my company
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Piper123
Samsung Members Star ★
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Does your device still have the Enterprise Edition software on it?

That may be why you're not seeing the One UI6 update.
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interior7
Explorer
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Not sure how to find that information out
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BandOfBrothers
Samsung Members Star ★★
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@interior7 

Updates are sent out in waves dependant on region and phone eligibility and serial and build number. 

Do keep checking in the phone's software update section and try Samsung Smartswitch via a PC. 

https://www.samsung.com/uk/support/mobile-devices/how-to-update-latest-software-for-your-galaxy-mobi... 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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interior7
Explorer
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So not all S21 ultras will get an upgrade then
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FuzzyBBA
Journeyman
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Has anyone had problems with their camera not working because of a security policy since the update? Daughters camera worked fine yesterday, today - unable to open because of security policy. 

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