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Cant open samsung health

(Topic created on: 20-07-2023 08:12 PM)
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Members_9AJZCw9
First Poster
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i have an s20 5G and i've been using samsung health app to track nutrients for months now. All of a sudden i cant open the app. it says "Unauthorised changes were made to your phone. Contact customer support for more information (0x241300040e61706241d)

 

I literally used the app a few hours ago and it worked fine. I have not installed anything since, i have done a phone scan - in line with a solution given to someone else - as well as making sure the phone is 'official' in the settings. There was no issue with the scan and the phone is 'official'

 

Any help would be much appreciated.

2 REPLIES 2
UNKNOWNUSERNAME
Big Cheese
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has any suspicious activity been on your account? (serious question) as they may flag some of their official apps, I recommend to contact their live chat on their website.
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thedogwalker
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Hi can anyone I recently bought a Samsung a54 thr fone is ok works fine .But it won't connect to Samsung health monitor .I keep getting a message saying Samsung health is only available in countries were it has been approved I'm in the UK
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