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Can anyone tell me why this happens

(Topic created on: 27-04-2021 01:17 PM)
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Gavinh
Helping Hand
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Tried the clear data and cache etc tried rebooting and nothing fixes this issue I have to close the app completely and search for what ever video I was watching doesn't let me go into portrait mode etc really annoying more than anything been happening for about 3 months now 
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AndrewL
Moderator
Moderator
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@Gavinh: Can you try heading to the Google Play Store to see if there is an update available for YouTube that might address the issue? Also, go to Settings > Battery and Device Care > Background Usage Limits, and check to see if YouTube is listed in Sleeping or Deep Sleeping apps. Go back > More Battery Settings > Adaptive Battery > Off. 

If you head back to the Device Care landing page > Memory > Clean Now > Back > Optimise Now, and let this complete, does this help? You can also tap on the bar graph symbol in the top right > App Issue History, to see if the issue has been logged here. 

Gavinh
Helping Hand
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Checked all them mate and nothing it's not in deep sleep it has never been logged as a issue either
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