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Beyond Livid😡

(Topic created on: 05-09-2022 02:31 PM)
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DottyD
Journeyman
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After another update today with my S21 which took 6 hours and was stuck at 25% phone will now restart numerous times for the next 3 or 4 days. Sent error reports, tried video chats, still NO SUPPORT.  Is there anybody out there🤔
4 REPLIES 4
GoanGeek
Samsung Members Star ★
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Which update are you talking about?

Have you tried wipe cache?

Also hoping there is no third party security app or something blocking the process.
Daz73r
Helping Hand
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Wipe cache and factory reset should sort this
JAMES4578
Samsung Members Star ★★
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Hi @DottyD As previously mentioned check no 3rd party apps possibly causing an issue. Advisable to  to wipe  cache partition by following method

. 1. Turn off the device.

2. Connect To Computer or plug in USB-C Headphones , Press and hold the Volume Up key and then press and hold the Power key 

3. When the Android logo displays, release all three keys.

4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.

5. Press the Volume down key several times to highlight wipe cache partition.

6. Press Power key to select.

7. Press the Volume down key to highlight yes, them and press the Power key to select.

8. When the wipe cache partition is complete, Reboot system now is highlighted.

9. Press the Power key to restart the device.

You can also repair apps from the same Recovery Menu or use The Galaxy Apps Booster available in Good Guardians. 

 

 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


BandOfBrothers
Samsung Members Star ★★
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@DottyD 

 

Can you take the phone to a Samsung Service Centre or Samsung Experience Store so they can assist you ?

I wish you all the best.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "