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Battery

(Topic created on: 19-01-2023 05:57 AM)
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abdullahkiko
Explorer
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My phone battery is drained 😩 
I put my phone at night and the charge was 75% and after 7 hours I was surprised that it had become 63% 

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7 REPLIES 7
nowdeleted
Big Cheese
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How do you charge it ??
BandOfBrothers
Samsung Members Star ★★
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Hi @abdullahkiko 

Can you go into Settings > Battery and Device Care > Battery > Check what's using your battery.

In regards to the % your battery is charging to can you check your method of charging and if possible try another as the phone should be charging to full.

If the phone's % is draining to below than what it started at then this suggests the chosen method of charging isn't supplying enough power.

Also check in the charging port with a torch to ensure no foreign debris / lint has managed to build up in there.

Your phone has a diagnostic tool in your Samsung Members app you can run.

Ultimately a Samsung Service Centre can check the phone. 

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

abdullahkiko
Explorer
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By the original charger
But I notice when I put my phone on charge first it showing (super fast charging) one seconds showing (charging) it is normal
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abdullahkiko
Explorer
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Thank you maybe the prolem in the charger Note that it is original, but it may have been damaged
nowdeleted
Big Cheese
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My s10 and s21 use wireless charging. Samsung usb plug and a fast cable to the charger.
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BandOfBrothers
Samsung Members Star ★★
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You're very welcome @abdullahkiko 

A damaged charger could cause this and more importantly could cause safety concerns. 

Please refrain from using a damaged charger and dispose of it responsibly. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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abdullahkiko
Explorer
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I use another orginal charger it is shown first super fast charging by a while it showing charging only
That is normal
Or may USB phone is damage?
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