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Advice please

(Topic created on: 20-10-2021 10:46 PM)
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ashleigh90
Explorer
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Hi. I have a S21 ultra and if I'm in a dull lit room my screen turns off, or if I cover the top of my screen the screen also turns off.
Can this be altered or changed.
Thank you. 
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15 REPLIES 15
ashleigh90
Explorer
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If the room is dark the screen goes off and won't come on until the room is brighter, regardless of touching the screen. And it doesn't work x
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AndrewL
Moderator
Moderator
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@ashleigh90: As a potential workaround, try heading to Settings > Advanced Features > Motions and Gestures > Keep Screen On while Viewing, and toggle this option on. This will keep the screen turned on while you're looking at it, using the front camera to detect your face. While you're here, disable Double Tap To Turn Off Screen to see if this helps. 

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ashleigh90
Explorer
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Thank you but I'm afraid that still hasn't worked. It's driving me silly now.
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GoanGeek
Samsung Members Star ★
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Have you tried cleaning the screen especially near the camera side where the sensor is?

Just a thought.
"WI-FI went down for five minutes, so I had to talk to my family.
They seem like nice people"
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ashleigh90
Explorer
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I have done this x
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illEez
Voyager
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Do you have Adaptive Power Saving settings on, or Digital Wellbeing settings such as Bedtime Mode?
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