News and tips about Samsung products
Ah, there’s nothing quite like getting home, kicking off your shoes, and putting on an episode of your favourite show. You get nice and comfy, switch on your shiny Samsung smart TV and… Hang on, something isn’t right. Why won’t this app load?
Samsung smart TVs offer amazing viewing experiences, with up to 8K picture quality on some models, dynamic sound, and subtle, stylish designs, as well as an abundance of apps that let you enjoy a huge range of different content. As amazing as all these apps are, unfortunately, sometimes they don’t quite work like they should. But all is not lost! We’ve teamed up with our colleagues in Support to bring you a few tips on what to do if the apps on our TV are crashing or not working properly.
Cold boot
This will clear the memory cache on your TV. You have two ways to do this:
Software update
To check whether there’s a software update available for your TV:
Reinstall the app
Check to see whether there’s an update available for the problem app.
If reinstalling the app doesn’t fix the problem, try uninstalling the app by selecting Delete in the options. If Delete is greyed out, this means you can’t uninstall the app.
When you uninstall, you’ll be signed out of the app, so be sure to have your login details to hand. When the app has been uninstalled, download it again.
Reset Smart Hub
This should only be used as a last resort when none of the other steps will fix the problem, as all the data from your TV will be lost. Make sure you have your login details for all the apps you use on your TV.
Do you have a hack of your own you want to share? Let us know in the comments!
The Community Team
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