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Original topic:

How to use the Community on the Samsung Members app

(Topic created on: 19-11-2021 02:47 PM)
AntS
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Figured we should have a guide on this, so I’m going to take you for a dive into the waters of the Community: Members app style.

 

Standard way to get to the Community via the app: Members app > Community (tab on the bottom). You can also access it via ‘Editor picks’ on the Members app homepage.

 

MEMBERS APP HOMESCREEN_v2.jpg

 

How to search the Community on the Members app

Always a great idea to have a look around before posting, as other people may have already asked the question, be already talking about it, or shared an answer or some useful tips.

 

Members app > magnifying glass icon on the top right:

 

MEMBERS COMMUNITY_HOW TO SEARCH01.jpg

 

Top field bar is where you type the word you want to search for (e.g. “samsung free” in my screenshot below); and click into the labels available to select a search within that area, e.g. ‘Community’ in this case:

 

MEMBERS COMMUNITY_HOW TO SEARCH02.jpg

 

Tap into ‘Select forums’ on the left for specific forum areas you want to narrow the search to:

 

MEMBERS COMMUNITY_HOW TO SEARCH03.jpg

 

And tap the options on the right (default is ‘Title and content’) to further narrow it down:

 

MEMBERS COMMUNITY_HOW TO SEARCH04.jpg

 

  • Title and content = topic/thread title results.
  • Comments = general post results.
  • Poster = topic/thread original poster results.
  • Commenter = general poster results.

 

How to change how Community looks for you on the Members app

The default view is ‘Category|All’ and ‘Recents|All’ – which gives you a reverse chronological order feed view of all posts. But there are options that change how Community can appear to you, and allow you to get much more benefit out of it.

 

1. How to change the post sorting order

 

On the Community Mainpage click into Sort by or Recents|All on the right-hand side:

 

MEMBERS COMMUNITY MAINPAGE 01_v2.jpg

 

And you get various sorting options:

 

MEMBERS COMMUNITY VIEW 02_v2.jpg

 

  • Recents = reverse chronological order of posts (latest first).
  • Views = opening posts that have received the most ‘views’.
  • Comments = opening posts that have received the most posts.
  • Likes = opening posts that have received the most ‘likes’.

 

Or change the date range of the posts it displays.

 

2. How to see and switch between the Community forums/boards on the Members app

 

On the Community Mainpage click into the ‘Category|All (or three dots and lines) on the left-hand side:

 

MEMBERS COMMUNITY MAINPAGE 01_v2.jpg

 

And you’ll get a menu:

 

MEMBERS APP COMMUNITY_CATEGORIES.jpg

 

  • All = all Community posts feed view.
  • Following posts: Takes you to a page of posts from users you’re following.
  • Editor picks: Takes you to a page of Community Team-selected featured posts.
  • Favourites: Click on its star to ‘favourite’ a category/forum.
  • Category = Click on the category name to take you to that forum.

 

Going to a forum allows you to see all of the topics dedicated to that subject area:

 

MEMBERS APP COMMUNITY_FORUM VIEW.jpg

 

  • Scroll down to view more topics.
  • Clicking on the topic labels on the top (e.g. All, Z Fold3, Z Flip3 etc. in my screenshot) filters topics by that label.
  • Clicking into a topic takes you into it, where you can read, reply, and add likes.
  • Pinned/stickied topics are always at the top of a forum regardless of the topic label used to filter.
  • Topics that have a green tick have been marked as ‘solved’ – and the ‘solution’ post(s) will appear just below the opening post of the topic, and also have green ticks. (Only the original topic poster and the Community Moderators/Managers/Admin can mark or unmark posts as solutions.)
  • You can bookmark topics when you’re in them by clicking on the three dots on the top right > ‘Add to Bookmarks’.
  • Click on the three dot & line icon on the left-hand side of the forum name to return to the main category menu.

 

How to create a new Community topic/thread on the Members app

 

Members app > Community tab > click on the “floating” ‘pencil & pad’ icon

 

MEMBERS COMMUNITY_CREATING A NEW TOPIC01.jpg

 

Which takes you to:

 

MEMBERS COMMUNITY_CREATING A NEW TOPIC02.jpg

 

Click on ‘Select forums’ to get:

 

MEMBERS COMMUNITY_CREATING A NEW TOPIC03.jpg

 

And choose the area you want to post in. Options with a downwards arrow on that menu have submenus if you click on them.

 

(Note: if you’re in a forum already – as opposed to ‘All’, then it will automatically only select that forum to post a topic to.)

 

Posting in the right areas really helps others find it, and so is best for getting better and relevant responses to your topic.

 

If you’d like to more about which forums deal with what products and topics so you can post in the right area, then check out this thread: https://eu.community.samsung.com/t5/news-rules-faqs/news-new-community-board-structure-2019/m-p/1142...

 

You can also select from a forum's topic labels to help make your topic easier to find for other users:

 

MEMBERS COMMUNITY_CREATING A NEW TOPIC04.jpg

 

(On that note, it’s always to good to think about making your topic title as relevant and as descriptive as you can within the space you’ve got. Something like “Watch sounds” doesn’t tell people as much about your topic as something like “How do you get custom ringtones on a Watch4?” for example.)

 

How to change your profile pic & username; and how to find your posts and Community stats on the Members app

 

Click on your profile picture to take you to your profile page:

 

MEMBERS COMMUNITY_PROFILE PAGE01.jpg

 

Click the pencil icon on your profile picture to change both your Community username and picture (from the standard Community avatars, or from a picture in the device’s Gallery app or by using the camera):

 

MEMBERS COMMUNITY_PROFILE PAGE02.jpg

 

(Ooo, I’m a devilishly handsome fella.)

 

Also from your profile page, click into:

  • ‘Badges’ to see the Community badges you’ve been awarded;
  • Followers’ to see who’s following you;
  • ‘Following’ to see who you’re following;
  • Posts’ to see topics/threads you’ve posted;
  • Comments’ to see general posts you’ve made;
  • Bookmarks’ to see topic you’ve added to your bookmarks.

 

(Clicking on someone’s profile will take you to their profile page, and there’ll be a ‘Follow’ option below their username and rank/role.)

 

How to view and access Community notifications on the Members app

 

Members app > ‘Bell’ icon

 

Notifications 01.jpg

 

And then ‘Activity’ to view Community notifications:

 

Notifications 02.jpg

 

(You may see posts from Moderators in that feed - usually saying ‘NAR’ - that when you click into them say that it’s been deleted or you can't access it. Nothing to be worried about for you guys – it’s just a bug in the Members app that for some reason is giving standard users visibility of admin stuff you wouldn’t normally see and can’t access. We’ve reported the bug.)

 

In Notices, there should be a ‘Samsung Members Community User Guide’ that gives some info on the Community aims; user ranking; badges; and user rights and rules. (I.e. the bits that few people read but everyone really should.)

 

05 User Guide.jpg

 

 

How to report inappropriate Community behaviour and content on the Members app

 

Speaking of the rules - if you see something that you feel is against the rules or is inappropriate, then you can report it to the moderating team by:

 

Clicking on the three dots on the top right of the relevant post > Report > [select the appropriate option] > Send

 

(The ‘Other’ option prompts you to ‘enter reason’, and allows you to be more descriptive.)

 

How to Direct/Private Message on the Community on the Members app

 

MEMBERS COMMUNITY_DIRECT MESSAGING01.jpg

 

You can send another user a Direct/Private Message (a DM or PM) by clicking on their username/profile pic to take you to their profile page, and then clicking on the ‘Direct message’ button to take you to:

 

MEMBERS COMMUNITY_DIRECT MESSAGING02.jpg

 

A red dot on the ‘Direct message’ button on your own profile page indicates you’ve got a Direct/Private Message.

 

MEMBERS COMMUNITY_DIRECT MESSAGING03.jpg

 

Click the ‘Direct message’ button your own profile page to take you to your Inbox:

 

MEMBERS COMMUNITY_DIRECT MESSAGING04.jpg

 

  • Click on the three dots on the top right to bring up the options to delete selected message threads or see messages from ignored users. (Kinda defeats the point of them being ignored IMO, but whatevs.)
  • Click on the “floating” pencil icon to start a new message thread.
  • Or click into the messages on the list to read and reply to them:

 

MEMBERS COMMUNITY_DIRECT MESSAGING05.jpg

 

Clicking into the three dots on the top right gives you the options to delete the message thread or to ignore that user/member’s messages.

 

---------------------------------------------------------------------------------------

 

Phew! 😅 *mops brow*

 

Hope that helps! Let us know if you want to know more, or if you have some ‘Community on Members app’ tips of your own that we can add!

 

Edit: Updated for Samsung Members app version 4.0.00.16!

8 REPLIES 8
JAMES4578
Samsung Maker ★
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@AntS When replying to posts via Members App and typing @ the names do seem to appear as do via the website. Reply works fine but cannot do that for opening post. I have mostly posted via the website but notice it is still the same on S21 Ultra as was the case on S10.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 4.0,Android 12 Official Version.

AntonioSoares
Voyager
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@AntS Excelent tutorial with lots of goodies!

Congrats and thanks for this share!!!

Pin this to top for everyone! 👍

antikythera
Black Belt 
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Please update this for the new app layout
AntS
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Cheers for letting me know that it had updated @antikythera😎

 

I think I've covered all of the changes - but let me know if there's anything incorrect or anything you guys want added to the guide.

 

BTW, out of curiosity, are you guys using the updated Members app still getting notifications of those moderator posts that you shouldn't be getting?

JAMES4578
Samsung Maker ★
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Hi @AntS Thanks for the update and to @antikythera for pointing it out. I like the new look design and think it is generally an enhanced experience.

I am still getting the notifications of moderator actions in the updated app though,2 this morning.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 4.0,Android 12 Official Version.

antikythera
Black Belt 
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I've not had any admin stuff yet🤞
antikythera
Black Belt 
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The NAR activity notifications have started again
JAMES4578
Samsung Maker ★
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I've had  some more NAR activity since the last time I posted,  one of them actually said  NAR-user had been messaged by Mods.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 4.0,Android 12 Official Version.