01-02-2019 01:00 PM in
In the interests of customer safety we’re going for a stricter enforcement of the Community Terms of Service 2.8 rule:
2. Acceptable Use
You must not upload any content that includes any of the following inappropriate content:
8. Advice that, if followed, could result in bodily injury, harm or an offence.
Whilst we appreciate the self-help spirit and ingenuity of Community users, the above rule applies to any unofficially advised opening up of a Samsung product's casing to tamper with the internal components; or any other dangerous repair advice.
Whether your product is in or out of the manufacturer warranty, in the event of any problems with it that can't be solved by our advised troubleshooting, we would always urge Samsung users to contact their local Support; and/or have their product inspected and repaired by an approved Samsung engineer or technician.
That isn’t about profiteering. That’s about ensuring any work carried out on your Samsung product is up to our standards for safety and quality - even beyond the warranty.
We can’t stop you from finding or carrying out unorthodox DIY solutions that present a significant risk to your or others’ safety – but we can’t have them being posted or linked to on here.
As such we will:
04-02-2019 12:04 PM - last edited 04-02-2019 12:09 PM
@mitopa : Correct.
(Although in the rare event of a software fix causing a product to malfunction in a physically dangeous way, then it would apply to that too.)
16-05-2022 01:48 PM in
Not entirely sure what you mean. (Couple of the things that prompted the OP BTW was someone posting pics of themselves tinkering around with the internal electrics of a washing machine whilst it was still plugged into the mains, and then there was someone else who was advising putting lighter fluid on circuit boards... so something did kind of need to be said.)
28-07-2023 04:01 PM - last edited 28-07-2023 08:29 PM
I see no point in forum if you can ask if someone knows a way to fix problems or give advice we own the tv it is up to us what we want to do with them are you concerned people will see ab
dates made.parts not assembled correctly maybe someone will find the problem to these tv breaking just after guarantee ending and causing embarrassment to Samsung
01-08-2023 02:09 PM in
Hi @Rusty 2 , We're more concerned about people causing harm to themselves or others by following advice they've seen on the official Samsung forums.