In the interests of customer safety we’re going for a stricter enforcement of the Community Terms of Service 2.8 rule:
2. Acceptable Use
You must not upload any content that includes any of the following inappropriate content:
8. Advice that, if followed, could result in bodily injury, harm or an offence.
Whilst we appreciate the self-help spirit and ingenuity of Community users, the above rule applies to any unofficially advised opening up of a Samsung product's casing to tamper with the internal components; or any other dangerous repair advice.
Whether your product is in or out of the manufacturer warranty, in the event of any problems with it that can't be solved by our advised troubleshooting, we would always urge Samsung users to contact their local Support; and/or have their product inspected and repaired by an approved Samsung engineer or technician.
That isn’t about profiteering. That’s about ensuring any work carried out on your Samsung product is up to our standards for safety and quality - even beyond the warranty.
We can’t stop you from finding or carrying out unorthodox DIY solutions that present a significant risk to your or others’ safety – but we can’t have them being posted or linked to on here.
As such we will:
@mitopa : Correct.
(Although in the rare event of a software fix causing a product to malfunction in a physically dangeous way, then it would apply to that too.)