Welcome to the Samsung Community! We want this to be a place where everyone feels free to join conversations and share their experience. To help make this happen, please find below a few guidelines that everyone must follow:
It's also very helpful if you:
By interacting in the Samsung Community, you agree to follow these guidelines and the fuller version the Samsung Community Terms & Conditions. You also agree to comply with any directions from the Samsung Community Team who manage the Community for everyone’s benefit. They can be identified by the Moderator title underneath their username. If you break any of the rules, by accident or on purpose, we will edit or remove your post. Any regular rule-breakers may be suspended or banned at the discretion of the Community Team.
We may update these guidelines at any time, so please pop back and read them from time to time.
Figured that we should have a who does what /”What on earth is a Superuser?” type post.
Community Manager: Here to ensure the whole Community is working as it should as well as looking at new ways to develop and improve the Community experience. They’re pleasant and fine folk, and they’ve been known to get involved in the odd conversation or two on here.
Community Administrator: Here to make sure the machinery of the forum works as it should. Although they will rarely, if ever, post, they’re quite nice too; and they’re the ones who add really cool stuff like new avatars, boards and polls.
Community Lead: (Currently, that’s me.) Here to find out what’s going on in the Community, report back on it to the Community Managers (and other relevant peeps); and let the Moderators know what they should be doing and how (I’ve also been known to get involved in the odd conversation or two on here too… *looks at post count*)
Moderator: Here to help conversations along; make sure the forum is tidy, safe, and anything that needs feeding back is captured and, well, fed back. They can help point people in the right direction and will be happy to answer/investigate/escalate stuff the general Community might not be able to answer.
Superuser: Your friendly neighbourhood Superusers. These folks are amongst the most welcoming, knowledgeable and helpful members of the Community. They are completely independent, yet dedicate a significant amount of their own time helping other people navigate the world of Samsung. If you have a question... if no one else can help... and if you can find them... maybe you can ask... The Superusers.
Last, but definitely not least: you, the Community. Without whom, this place would be a ghost town.