The reason I started using Samsung years ago was because I believed you had a better product than Apple. By 2014 with your release of the Galaxy S5 in June and the Galaxy Note4 in September you had perfected the ultimate cellphones. Here are some of the reasons why they were the Ultimate products. I will be using the Note 4 as the example. 1. It had the note feature. 2. I had complete control over charging and the battery. I could charge the phone regularly with the cord. I could remove the battery and pop in a fresh one in about 20 seconds and charge the other one on a wall charger. I could purchase a battery with a greater milliamp capacity, up yo 10K. I could purchase the wireless charging back. Second. Extended SD slot. The ability to add more gigabytes really gave these phones an advantage over the iPhone, pricewise and ability wise. The extended memory is also a great advantage when you need to change phones quickly. Backup your phone and message logs, as well as your calendar etc. and pop it in a new phone and within a few minutes you are up and running again. Third, I loved the IR Blaster and have used it extensively to run all sorts of things. Especially when the grandchildren lose the remotes. I also love the SPO2 Sensor. I found the it was just as accurate as the regular O2 Sat device. I think people just didn't know how to use it correctly. Since then you have deleted these features one by one on your later models. If I had a Note 4 with an updated processor and more ram as well as a later android version, I would buy them for as long as I live. Your latest flagship, the S21 is just that. Now it is just another iPhone. It is no wonder sales have not been as expected. The last two models I purchased were the Note 10 Plus and the Note 20 Ultra. I still use the Note 10 Plus, although I wish I would have waited and purchased it through your website getting the 512GB and 5g version. I love this phone. The only complaint I have is that the back glass is cracked despite having an Otterbox Defender cover on it since I purchased it. Your S20 FE is awesome. for what I call a tweener phone. One of its features which is my favorite is the plastic back. I always use a case making a glass back unnecessary. What if you had a build a phone site where someone could customize the features he or she wanted. This would not interfere with your regular releases, but give the more techy users a way to get what they want. No one is doing this right now. at least.
Please have your reviewers start inquiring about What they would like to see in your phones. If you keep building iPhones like the S21model, why would people, especially the ones in the US keep buying a foreign flagship phone.
By the way, I still give my grandchildren a note 4. It is a wonderful phone for them to take anywhere. I can have them draw pictures for me, solve math problems on it and write out their ABCs as well as do homework on it, just to mention a few things. You can't do that on an iPhone.
Now I finally give the S21ultra a chance only to find out that the Samsung music app doesn’t even play WMA music files anymore. Are you at least going to fix that? By Making your phones with the same features as the phones made by other manufacturers, you only encourage customers to explore other brands.
Thank you. At least think about an extended memory slot on the Note 22 like Nokia is doing on their stylus phone.
