Where can can I email to request to change the phone number for two step verification?

[Ylo Dizon]

Hello

My dad's phone, where his Samsung account was stored, got destroyed so we had to buy a new phone. But when we logged in the account on his new phone the number for his two-step verification is not accessible anymore, and there are no other devices that are logged into his account. So where can we request to change the number for the two-step verification?

Thank you!

[BandOfBrothers]

Hi @Ylo Dizon 

This may help but if not then reach out to Samsung Support for your region.

I wish you all the best.   

2-step-verification-code-goes-to-the-wrong-number   > guide/setup-2step-verification.