19-01-2022 10:42 PM
Hi, the recent update has stopped me being able to move/copy whatsapp photos to the Samsung Secure Folder. I have no problems with normal gallery photos and until the last Samsung update no issues from the WhatsApp Folder.
If I can move/copy photos from WhatsApp folders into other gallery folders I can then transfer them into the Secure folder...its very annoying. Do I need to change a setting or is this just the way it is now?
I am using an S20
23-01-2022 10:03 AM
My S10+ has the same issue since the latest update. Several other things are not working properly too, e.g. volume controls for media/chromecast etc.
25-01-2022 05:52 AM
Create an Album, move all your pictures you wish to move to the album you just created and move the Album to secure folder.
25-01-2022 09:14 PM
Hi, I copied to a folder, then moved them from there
25-01-2022 10:42 PM
26-01-2022 03:58 PM
Thanks the suggestion worked. Let's wait to see once Samsung completes the testing properly
28-01-2022 03:02 PM
I'm facing the same problem with note 20 ultra.
but to avoid this error, I move the photos I need to get it secured into another folder in my gallery like camera folder, then move it to secure folder and it works!
but tbh, it's so annoying to do this every time I try to move a whatsapp attach there.
29-01-2022 09:57 PM
I have also been having same problems since the update with galaxy s21 ultra I also can not move pics out of my secure folder
29-01-2022 10:19 PM
31-01-2022 05:48 PM
I got the solution, go to files and move the photos/videos to another folder, I move them to download, and then you can move them to Secure folder, I think it has to do with WhatsApps having the photos open on the app or using them, it worked for me.
David
02-02-2022 09:16 AM
Try to first transfer the image from WhatsApp folder to camera folder in gallery and then try to transfer in secure folder. I had this same issue and tried this method. It works