Video player disappering

Members_sf1u9Kq · ‎05-06-2024

Hi everyone,

I upgraded to S24 Plus yesterday and could not find the video player app despite the Galaxy store saying it is installed. Got in touch with Tech Support since there was no answer about this and I saw a lot of people mentioning the same problem.

Screenshot (401).png

It would have been nice if they actually explained that this was done. The only way to get it fixed is to report it as an error to give them direct feedback so the app developers can change it. The screenshot has details on how to do the error reports since it seems that none of the complaints in the galaxy store have been acted upon so it is no longer an ongoing complaint from their customers.

Obsydian · ‎05-06-2024

Not sure of the logic or reasoning, but the video app exists on 6.1 you just can't access, unless you goto gallery, select a video, then top right click the options and select open in video player.

So I guess an embedded option now, not standalone.

2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6

JAMES4578 · ‎05-06-2024

Yes the video app is built into the library, also an option via My Files. See some information here https://eu.community.samsung.com/t5/galaxy-s24-series/video-player-icon-is-missing/td-p/9064835

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.

lance78 · ‎05-06-2024

The actual app was discontinued and is built into gallery

keith30 · ‎05-06-2024

You were notified a few years ago in the members notice section about the Video player would not be updated in future so if you uninstalled the app then you'll not be able to reinstall it. You can still play videos in the Gallery app or though my Files.