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Video player disappering

(Topic created on: 05-06-2024 03:42 PM)
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Members_sf1u9Kq
First Poster
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Hi everyone,

I upgraded to S24 Plus yesterday and could not find the video player app despite the Galaxy store saying it is installed. Got in touch with Tech Support since there was no answer about this and I saw a lot of people mentioning the same problem. 

 

Screenshot (401).png

It would have been nice if they actually explained that this was done. The only way to get it fixed is to report it as an error to give them direct feedback so the app developers can change it. The screenshot has details on how to do the error reports since it seems that none of the complaints in the galaxy store have been acted upon so it is no longer an ongoing complaint from their customers. 

4 REPLIES 4
Obsydian
Samsung Members Star ★
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Not sure of the logic or reasoning, but the video app exists on 6.1 you just can't access, unless you goto gallery, select a video, then top right click the options and select open in video player.

So I guess an embedded option now, not standalone.
Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
JAMES4578
Samsung Members Star ★★
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Yes the video app is built into the library, also an option via My Files. See some information here https://eu.community.samsung.com/t5/galaxy-s24-series/video-player-icon-is-missing/td-p/9064835 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


lance78
Helping Hand
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The actual app was discontinued and is built into gallery
keith30
Mastermind
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You were notified a few years ago in the members notice section about the Video player would not be updated in future so if you uninstalled the app then you'll not be able to reinstall it. You can still play videos in the Gallery app or though my Files.