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Original topic:

Very poor and rude customer service

(Topic created on: 08-11-2021 12:37 PM)
Nene69
Apprentice
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Tried to buy new s21 ultra with EE network, the agent was very slow wasted 1 hour of my time just to tell me in the end that she can't do it due to limited access to process my order!!! And than just left the chat room and left me hanging there!! without giving me any other options. 
What a waste of time and energy. 
6 REPLIES 6
CarlH
Moderator
Moderator
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Hey @Nene69. Have you taken a look at our website and considered buying directly instead of from EE? Take a look at this link

JAMES4578
Samsung Maker ★
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HI @Nene69 Does not look like  great experience with EE, however as @CarlH  says worth considering buying directly from Samsung.  If do not wish to buy it outright  there are finance options available.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 4.0,Android 12 Official Version.

pete007
Troubleshooter
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I guess I was lucky having looked at s21s on amazon. I recieved a email from them offering a s21 for £700.
3 days later it arrived ... looking at amazon again it is now retailing at just over £1000. EE simcard and one working phone at my old tariff. Not sure how much extra EE would have charged if I'd bought the s21 from them.
Nene69
Apprentice
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Hi CarlH. I'm talking about Samsung customer service.... not EE. I imagine everyone understood my msg in the wrong way😅😅
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Nene69
Apprentice
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Hi JAMES4578, I'M complaining about samsung customer service, not EE. Sorry for the confusion. thank you for the support. Bless
DianDD
Voyager
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Please make a complaint the way you're supposed to! You do have all the info you need to address this poor experience