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Original topic:

Unsupported Motion Pictures

(Topic created on: 01-11-2021 10:18 PM)
Switzer Land
Apprentice
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Mobile Apps & Services

Hello everyone,

I have a Samsung J6 Plus while my boyfriend has a Galaxy S10 Plus.

We have created a shared folder in the Gallery to exchange photos. The problem is that his photos are motion pictures. When I download them, I can see below that they are motion pictures, but if I click on the writing it says "unsupported file format", and therefore I cannot modify the frame or delete the video. I would like to know how to remove the moving option after downloading them (I mean to delete the video to make them weigh less).

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