technovator
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16-09-2023 11:33 AM
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Hi
I have an unknown galaxy smart tag in my hand and was trying to use the smart things function for searching unknown tags. I am unable to detect unknown tags using smart things. My Bluetooth is enabled. What seems to be the issue?
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GoanGeek
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17-09-2023 12:14 AM
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Is that unknown tag registered?
Also could be you need smartthings app and smart things find to make it work.
Also could be you need smartthings app and smart things find to make it work.
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technovator
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17-09-2023 02:06 AM - last edited 17-09-2023 02:08 AM
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Yes that tag seems to be registered I tried checking it by scanning nearby option in smartthings find option but it doesn't appear in the list. So assuming it, it is registered.
GoanGeek
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17-09-2023 02:10 AM
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Settings> safety and emergency > unknown tracker alerts
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technovator
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17-09-2023 02:18 AM
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Unknown tracker alert is on but not getting any alerts when moving. Is it to do with the fact that I switch off my Bluetooth?
GoanGeek
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17-09-2023 02:23 AM
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Seems like its only for apple air tags which are compatible at the moment
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GoanGeek
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17-09-2023 02:27 AM
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That is a possibility that it needs Bluetooth and or location access to work.
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technovator
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17-09-2023 02:31 AM
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Will check and update.
