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Original topic:

Unauthorized debit to my card

(Topic created on: 04/09/20 20:32)
theo851
Apprentice
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Mobile Apps & Services

Hello, My card was debited a sum of about 46,000 naira after registration twice with Samsung pass. It happened a week ago and it hasn't been resolved.  Please look into this as it has become an urgent matter.

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AndrewL
Moderator
Moderator
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Mobile Apps & Services

@theo851: I believe that this is a card verification transaction, which should be refunded to you in due course. If not, please reach out to Samsung Support in your region via the link below, where an advisor will be able to look into this further for you.

 

https://www.samsung.com/africa_en/info/contactus/


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theo851
Apprentice
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Mobile Apps & Services

And how long should this take? It's been a week now and I'm getting concerned. 

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AndrewL
Moderator
Moderator
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I'm not sure of the time frame, I'm afraid. I recommend reaching out to the support team in your region via the link provided above, where an advisor will hopefully be able to shed some light on this. 


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