Unable to sign in

[Caffa89]

Please can someone tell me how to log in now I have a new mobile number and no access to that old number anymore. Can I not give my new number and log into Samsung cloud that way...?

[AndrewL]

@Caffa89: If you have 2-step verification set up, and you would like to change the number used to send verification messages, then please follow the steps in the link below.

https://www.samsung.com/uk/support/mobile-devices/how-to-change-your-samsung-account-mobile-number-u...

If you don't have access to a mobile device, scroll further down the page to find the relevant steps for changing the details via PC/Mac. 

[drobles291]

Yo también tengo el mismo problema espero obtener la ayuda necesaria