08-02-2018 08:31 PM - last edited 28-03-2019 12:27 PM by ShaneB ) in
Mobile Apps & ServicesHi everyone,
I have tried to google this problem and no one seems to have an answer to this. I'm from the UK and I have an unlocked S8 (SM-G950F) and I cannot connect to Samsung Pay no matter what I do.
I have tried uninstalling and re-installing the app and nothing, I have also tried without encrypting my phone and still the same issue... is there anything else I can do?
09-02-2018 03:24 PM in
Mobile Apps & Services
After reading up on this it seems a factory reset was the only solution for people, not ideal I know. The phone isn't an international model is it? Because it could come from a region where Samsung pay isn't available yet.
09-02-2018 04:52 PM in
Mobile Apps & ServicesHi, thank you for replying. It is an UK version and it should work. I don't really want to do a factory reset as it does not guarantee for it to be working afterwards. Can't Samsung release a patch for this as so many ppl seem to have this problem.
09-02-2018 05:03 PM in
Mobile Apps & Services
Yes it should work buddy and I know the factory reset isn't ideal, I'd contact Samsung and see if you can get any extra info on this issue. As a side note I set mine up to see if I had any issues and my bank doesn't support Samsung pay, still got Android pay though. Hopefully a moderator might pop along with some information for you.
09-02-2018 05:25 PM in
Mobile Apps & ServicesI have just been looking into this more and I found something that might be causing the problem. When I go to settings and look up about my phone/ service provider it comes up as ATO meaning it is not a UK phone, I got it from ebay, but the seller is based in the UK so I assumed it is an UK phone. ATO stands for Austria. .. 😞 I still don't understand why doesn't it work in the UK, when we have Samsung PAY?!! Can I override the service provider to the UK somehow?
09-02-2018 06:24 PM in
Mobile Apps & Services
No I'm afraid you can't do that to make it look like a UK model, it's something to do with it being an unlocked international model and it won't connect, it appears to be an issue with Samsung. Have you tried making the Samsung pay your default app if you have Android pay installed?
09-02-2018 06:41 PM - last edited 09-02-2018 06:41 PM ) in
Mobile Apps & ServicesAh ok. I can't set any payment apps as default( Samsung pay or android pay), there is no option for that. If I delete android pay then same issue with the Samsung Pay
09-02-2018 06:46 PM in
Mobile Apps & ServicesAre you able to uninstall the Samsung pay app and reinstall it again? Because you might get the option after installation of the app to set it as default @waquzy.
09-02-2018 06:53 PM - last edited 09-02-2018 06:54 PM ) in
Mobile Apps & ServicesI cant get that far into the app, as soon as the app finishes installing and I click open I get that same screen "unable to...."
I have tried reinstalling it several times
09-02-2018 06:57 PM in
Mobile Apps & Services
Go into your Settings > Apps and scroll down to Android pay and check it isn't set to default.