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Unable to add an email account on the samsung email app

(Topic created on: 10-07-2023 08:40 AM)
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marzzzel
Apprentice
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Hello,

I have been using the samsung email app for years. But all of a sudden i cannot add a new email account.

When i try to add an exchange account the app stops when i try to type in a domain\username.

I already tried to:

  • Restart the phone
  • Update the app (was already current)
  • Deleted the cache and data 
  • Deleted the update from Android system webview (and restarting phone after)
  • Re updated android system webview (restarted the phone)
  • Deleted and reinstalled the email app

The funny thing is, it happens on multiple phones. i tried it on different models:

  • Samsung S21 Ultra
  • Samsung Xcover 4s
  • Samsung A52

Anybody having the same problem?
Is there something i am missing? Any help is appreciated.

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10 REPLIES 10
Members_IlPB2EG
First Poster
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Happening on my Samsung fold 4. Ridiculous that it has to be this hard, especially if you dont have technical experience. Not worth using samsung.

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