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Tiktok filters

(Topic created on: 26-08-2023 02:37 PM)
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SteveQuinn
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I was wondering if anyone else who owns a S22 Ultra has issues with some TikTok filters. 

Sometimes its like this

image

Or this

image

Sometimes it has a green triangle but I dont have a screenshot of that. 

According to diagnostics everything is fine. I have tried with a different screen resolution and with different process power up to maximum. 

I did think camera assistant maybe to blame so uninstalled but it made no difference. 

Any ideas? 
11 REPLIES 11
Members_ZsU50ma
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Did you resolve this issue? I have the same problem 

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SteveQuinn
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Nope
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SteveQuinn
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Screenshots are in the 1st post.

I've reinstalled the app, deleted cache and data and its had a few updates since I made this post and none have made a difference.

Yes I've contacted their support but heard nothing. Actually was going to get a screenshot as proof but it looks like they've closed the ticket. Guess I'll be making a new one.
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SteveQuinn
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Seems a comment was removed from a user for some reason, as you can see in a reply above the person asked for screenshots and suggested deleting the cache which had been tried previously along with data and a reinstallation of TikTok.

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Members_QG4CfLW
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I have same issue to,you fix that?

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SteveQuinn
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I don't know of a fix, no one has provided any help yet.
Members_9gSIsmq
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Same issue here! @Samsung, still no fix for S22 Ultra?

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SteveQuinn
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No fix yet other than to consider a brand that cares about customer experience as Samsung clearly don't.
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ss_member
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I have the same problem, went to the store two times, first time they said everything was working correctly, second time they told me it was working has supposed and I should contact with the application. It was not really helpful experience, also it is a shame and not acceptable that a S22 Ultra 2023 flagship is not working correctly with applications and my old S8 works fine with all the filters.