08-07-2023 05:44 PM in
08-07-2023 05:51 PM in
Hi there, @Cookie1981. I want to help ensure that you can send and receive your emails as expected. Please can you confirm whether you're using Outlook as your email provider and, if so, are you getting a message to say that you've run out of storage space?
08-07-2023 07:33 PM in
08-07-2023 07:41 PM in
Hi, @Cookie1981. I see exactly what you mean, and this issue would have arisen as Microsoft recently integrated Outlook email attachments into OneDrive's storage space. This is separate from the storage space allocated to the email account, but reduced storage space could affect your sending or receiving of emails.
Effectively, you would need to delete some files and emails via the "Manage storage" facility on your Outlook account. Alternatively, you would be required to sign up for a OneDrive storage plan that exceeds 5GB.
If you're unable to or would prefer not to buy more storage, you would just need to go into your OneDrive account and manage the storage (as above).
If you're unsure how to do this, our recommendation is to reach out to Microsoft for further instructions.
08-07-2023 07:46 PM in
Just to let you know, @Cookie1981, I edited your post to remove one of the screenshots you enclosed (these were very instructive by the way, so thanks), as it showed your email address.
To err on the side of caution, it's best to conceal any of your personal/sensitive data from the public platform.
I look forward to hearing how you get on with managing your storage. As soon as your storage drops below 5GB (if managing/deleting data is your preferred course of action), you'll be able to send and receive emails again...and with immediate effect.
08-07-2023 07:57 PM in
08-07-2023 08:06 PM in
Ah, I see. As of this writing, the storage quota is made up of OneDrive and Outlook (Attachments) data, so backing up the data that you wish to retain to your phone, PC, or an external storage device and then permanently deleting the data from the first two sources will ensure that you bring the quota to a much lower level.
I'm not sure why it's not deleting for you, so you might wish to try this from an alternative device (if you have one available), or even via a different mobile browser to see if that makes a difference.
Please let me know when you get it resolved.