Lilyh
Student
18-06-2024 09:15 PM
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It seems every since the newest update on June 9, 2024 my phone keeps crashing, freezing, and won't restart for anywhere from 30 min up to 3 hours. Any suggestions?
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BJ02
Explorer
18-06-2024 10:01 PM
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I had same, sounds like a lot of people have it, i do find putting it on charge helps get it back on but will keep randomly doing it. People are saying its motherboard and need to get samsung to repair it if under 2 years old.
Thank you for your patience whilst we investigate your Error report, Brett. Our engineers have detected that there may be an issue with your phones' hardware. We'd recommend that your phone is inspected by one of our engineers, to diagnose the issue.
To get this booked in for repair, please reach out to our Live Chat Team for your repair options. This can be done from Samsung Members > Get help
Thank you for your patience whilst we investigate your Error report, Brett. Our engineers have detected that there may be an issue with your phones' hardware. We'd recommend that your phone is inspected by one of our engineers, to diagnose the issue.
To get this booked in for repair, please reach out to our Live Chat Team for your repair options. This can be done from Samsung Members > Get help
Lilyh
Student
18-06-2024 11:54 PM
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If it's our motherboards then why didn't happen before the update? It seems the update is what is causing the issues.
