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Original topic:

Smart switch will not run

(Topic created on: 01-02-2022 08:50 AM)
zösdflmkölsk
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I would really appreciate a solution to my problem. I have downloded Smart Switch 100 times to my pc, different networks, different browsers. The program won´t start. I get no error messages, nothing happens at all. After doing some research, I realize that the file  smartswitchpc.exe isnt on my computer at all, despite the many times I have downloaded the package. I would be grateful if someone has a solution since SAMSUNG is totally quiet in this matter and doesn´t care at all!!

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8 REPLIES 8
Ventor
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@zösdflmkölsk Hello, where do you download the Smart Switch program? From the official website? Do you get a message from your antivirus?Seems more like a Windows issue than a Samsung issue.

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@zösdflmkölsk Check the download path folder, it has to be there.

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zösdflmkölsk
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I have downloaded it from the samsung official website every time. No message from antivirus or any error report when downloading or running the installation file.

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zösdflmkölsk
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When downloading I get a file called "Smart_switch_pc_setup" that is a program file and impossible to see what it contains.

 

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zösdflmkölsk
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I have contacte bort Microsoft and Samsung sveral times in this issue and none of them want's to find a solution. From Samsung I get questions like - "how did you connetct the mobile" which is so irrelevant since the program doesn't even start.

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@zösdflmkölsk Try to run the installer file with administrator permissions, right click-Run as administrator?

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zösdflmkölsk
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No difference at all. It look like its installed, a get a question to place the program on the desktop and start the application after installation is finished and nothing happens. The shortcut is not starting the program, it refers to a file "Smartswitchpc" and nothing happens when I try to run that file with administrator permissions either.

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zösdflmkölsk
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Really sad that no one in this world seems to have an answer to my problem. 

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