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Smart Switch update

(Topic created on: 17-11-2021 09:21 AM)
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Gaelstorm
Apprentice
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I was prompted to download the latest version of Smart Switch  4.2.21013.13 It downloaded, then deleted Smart Switch from my Windows 10 PC.  I tried it on my laptop and that hasn't worked either, so I can't backup my phone.  Poor show.

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8 REPLIES 8
JAMES4578
Samsung Members Star ★★
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Hi @Gaelstorm   Some  customers have experienced issues with Smart Switch and Windows 10. Have you tried to download again  , previously there were problems  with Firefox so I would suggest you use another Browser in the first instance, such as Chrome.     Ensure you are downloading from the samsung website  https://www.samsung.com/uk/support/switching/ 

 

However if still problems worth noting that some members have found this solution helps.

Uninstall all of the Microsoft Visual C++ Redistributable Packages from the PC, 2005, 2008, etc., both x86 and x64
- Install only Microsoft Visual C++ 2008 SP1 Redistributable Package (x86), regardless if the PC/W is x86 or x 64
 Afterwards Install Smart Switch. 

See more detail and other advice in this thread https://eu.community.samsung.com/t5/other-smartphones/smart-switch-for-windows-10-64bit/m-p/237112 

However you can also Back up  your phone to the cloud, see more information here:   https://www.samsung.com/uk/support/mobile-devices/what-is-samsung-cloud-and-how-do-i-use-it-to-backu... 

 

 

 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


Gaelstorm
Apprentice
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It's Chrome I'm using, and the download comes from the prompt within the app, so I assume it's direct from Samsung. However, I note your comments re cloud backup.
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Gaelstorm
Apprentice
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I took a look at the Cloud solution.  That was quick and easy.  So thank you James!

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Prince1984
Pioneer
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i followed this steps and still having problems with the error of Microsoft Visual C++

i don't like the cloud alternative since it doesn't back up all photos!! ufff

what can i do to be able to use smartswitch to back up to my pc again??

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Gaelstorm
Apprentice
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I downloaded Smart switch from Samsung after it had been deleted from my PC.  It worked ok.  I think the trick is don't update when you get prompted to!  Or if you do and it deletes the whole program, just download it again.

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Prince1984
Pioneer
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it didn't work for me, i keep getting the same problem 😞

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MMRB
Journeyman
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That does NOT help those of us who depend on smart swith to sync with outlook.  My updated smart switch is absolutely useless as now I cannot sync my calender and contacts with outlook on my pc which I need so how do we solve that ABYSMAL mess ?

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Anonymous User
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