02-02-2021 03:36 PM in
I was prompted to download the latest version of Smart Switch 4.2.21013.13 It downloaded, then deleted Smart Switch from my Windows 10 PC. I tried it on my laptop and that hasn't worked either, so I can't backup my phone. Poor show.
Solved! Go to Solution.
02-02-2021 05:10 PM in
Hi @Gaelstorm Some customers have experienced issues with Smart Switch and Windows 10. Have you tried to download again , previously there were problems with Firefox so I would suggest you use another Browser in the first instance, such as Chrome. Ensure you are downloading from the samsung website https://www.samsung.com/uk/support/switching/
However if still problems worth noting that some members have found this solution helps.
Uninstall all of the Microsoft Visual C++ Redistributable Packages from the PC, 2005, 2008, etc., both x86 and x64
- Install only Microsoft Visual C++ 2008 SP1 Redistributable Package (x86), regardless if the PC/W is x86 or x 64
Afterwards Install Smart Switch.
See more detail and other advice in this thread https://eu.community.samsung.com/t5/other-smartphones/smart-switch-for-windows-10-64bit/m-p/237112
However you can also Back up your phone to the cloud, see more information here: https://www.samsung.com/uk/support/mobile-devices/what-is-samsung-cloud-and-how-do-i-use-it-to-backu...
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .
17-11-2021 09:21 AM in
i followed this steps and still having problems with the error of Microsoft Visual C++
i don't like the cloud alternative since it doesn't back up all photos!! ufff
what can i do to be able to use smartswitch to back up to my pc again??
17-11-2021 10:20 AM in
I downloaded Smart switch from Samsung after it had been deleted from my PC. It worked ok. I think the trick is don't update when you get prompted to! Or if you do and it deletes the whole program, just download it again.
02-12-2021 02:34 AM in
That does NOT help those of us who depend on smart swith to sync with outlook. My updated smart switch is absolutely useless as now I cannot sync my calender and contacts with outlook on my pc which I need so how do we solve that ABYSMAL mess ?