Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Secure folder disappeared

(Topic created on: 18-02-2023 02:21 PM)
10694 Views
Aylin7
Apprentice
Options

Hi there,

first of all: I am German so I apologize for any inconvenience regarding the language.

I have a Samsung S9 and got my Samsung s23+ a few days ago. When I installed it and got asked the question whether or not to use Smart Switch I was worried that it might not work or delete files from my old device, so I made sure to google whether or not that was the case. After reassuring myself that it only was COPIED and everything would stay the same on my old phone I did smart switch. Everything was fine until I realized 2 days ago that the secure folder didn´t transfer, but I then found out that everything that is password protected does not get copied. Okay, no worries.. It should all be on my Samsung S9, right? Cause everything only gets copied, nothing deleted. So I checked and my secure folder on my old phone was gone... 

 

So either smart switch was the cause for my secure folder disappearing or the fact that I accidentally clicked on "work profile" which I have never used before. But since clicking on it by accident it was impossible for me to reinstall the secure folder. Only when I deleted the work profile I could reinstall the secure folder only to realize everything in it was gone. I am deeply upset and I am hoping to somehow recover my important files.

 

Please help me.

Regards

Aylin 

0 Likes
10 REPLIES 10
Demiscuzz
Student
Options
It seems samsung are aware. And they have not found a solution? This may be the last samsung I own if this is not rectified.
0 Likes