Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Screenshot issue

(Topic created on: Thursday)
88 Views
JaydenJE
First Poster
Options
When ever i take a screenshot, after a certain amount of times it freezes. Not exactly freezes though. It freezes stuff like apps and services. But I can swipe off from my app and onto the home screen. Ui and menus work. Just all my apps and services freeze. After I have to restart my phone to get everything to work. The first 7-8 months its been absolutely fine, its just recently that my phoen has been playing up. Is there a solution to this? 
0 Likes
2 REPLIES 2
Tourbillon De La Vie
Samsung Members Star ★★
Options
What phone
Wipe phone cache partition
Power off the device.
• a USB-C cable to a PC or another device.
• Hold  Up + Side Button until Recovery Menu appears.
• Select Wipe cache partition/ Confirm Reboot system
0 Likes
JAMES4578
Samsung Members Star ★★★
Options

HI @JaydenJE  Welcome to the Samsung community :smiling-face: Ensure all apps are up to Date and run the Galaxy Apps Booster from the Good Guardians suite.  You could try a Soft Restart bu holding down the Power and Volume Down Buttons simultaneously for 10 seconds until the Device Reboots.

However you may need to clear the cache partition, some temporary cache files become outmoded/corrupt and this can help with freezes.

1. Turn off the device.
2. Connect To Computer , other Device or TV via USB-C. Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release both keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

if still an issue after perfdorming this task try in Safe Mode, if ok in this mode would pinpoint recent 3rd party apps which have been installed as sometimes there can be conflicts.https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


0 Likes