Saving PDF Adobe files to Onedrive

[Chelsie G]

When I download a file and go to save it on my S21 Ultra or Samsung Tab 8 Ultra, it takes me to the log in page for my onedrive and then says "Failed to link OneDrive, please contact IT admin for consent".

I'm not sure how to fix this on my tablet and phone? Thanks.

[Neo001]

Hi,

Once you download it, is not already saved? 

Do you have a corporate account on your phone /tablet connected to OneDrive?

Have you installed Acrobat reader for PDF files and made it the default app?

[Chelsie G]

Hi, Thanks for your response.

It only saves to my device. If I click save to onedrive, it says "failed to link onedrive, please contact IT admin for consent". I can however save it to my device them move it to onedrive from my files, but I would prefer to just save it straight to onedrive.

It is a corporate account connected to my phone and tablet.

Yes it is the default app, although I'm not sure whether it's Acrobat or samsung that's not letting it save to onedrive.

[DJRoberts]

This is exactly the issue I am having and I wonder if you found a resolution?