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Original topic:

Samsung wont charge

(Topic created on: 30-01-2022 01:18 PM)
Melanie69
First Poster
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hi does anyone have any advice as to why my samsung wont charge, i have restarted it, checked for updates and cleaned port to no avail
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3 REPLIES 3
xSteveuk
Mastermind
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Hi,
When on the samsung members page
Click on the get help button
At the bottom of the samsung members page
And run a diagnostic test
Charging cable
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Glenntech
Samsung Members Star ★
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Have you tried another charger and cable.
If you have wireless charging. Does this work or not.
Sometimes I've found that some third party leads don't work.
Can you try someone else's charger
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AndrewL
Moderator
Moderator
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@Melanie69: If you try the steps suggested by @Glenntech and @xSteveuk, and the issue persists, can you check to see if the USB cable fits snugly into the charging port, without wobbling? If it doesn't, or if you're unable to establish a charge with multiple chargers, then please reach out to our Help Desk for further assistance. 

https://www.samsung.com/uk/support/contact/

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