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Samsung s21FE & 3 months Disney Plus problem

(Topic created on: 19-02-2022 12:32 PM)
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SiTY1D
Journeyman
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Hi

I hope someone can help me.

I purchased a Samsung Galaxy S21FE on 05/01/22 & today tried to claim the Samsung Boost for 3 months free of Disney+.

I have received numerous notifications from  Samsung about claiming this offer & it shows on my Samsung Members app.

I've tried to claim the offer today & have been given a message 'Sorry no offers are currently available, please try again later.

I would appreciate anyone's help, as I've tried all solutions on other Samsung forums.

ThanksDisney+ offer.jpg

 

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26 REPLIES 26
madriss
First Poster
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I had this problem as well but although I had done the 'sign in with your galaxy device' option to access the page and thought I was signed in, when I clicked on the hamburger menu at the upper right I noticed there was still a sign in/register button - after signing into my account again it worked.

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MarsMug
First Poster
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I'm not big on social media, got a link or something I can click on?

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Members_z6Lb312
First Poster
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Just bought a Samsung S22 Ultra and having the same issue with Disney+ boost offer. Everytime it shows sorry no offers are currently available! Contacted Samsung and was asked to clear cache/try incognito mode/try other browsers and all the same! Message the technical support team and waiting for their response. Anyone managed to sort out this issue?

Thanks

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EvilGrin
First Poster
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I am in exactly the same situation - I keep getting stuck in the "sign in" loop where it never actually signs in.

Samsung have asked me to clear cookies etc and try a different browser, but no dice. The only browser that signs in is the Samsung Internet browser.
I have replied to tech support's email, and like you am still awaiting a response....

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Members_z6Lb312
First Poster
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Just tried this morning again and managed to enter my purchase detail and submit the claim. It says it will be validated and will receive the ode within 28 days! 

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Members_vvL23hz
First Poster
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This worked for me also. Straight away. After endless tries with Firefox on desktop and mobile.

The whole registering/ my phone details thing is very poor.

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TieKnot
Apprentice
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As at 17/5/22, fully 3 months after buying the Samsung S21 FE 5G, it still doesn't work! Samsung have confirmed that there is a problem, which they are working to resolve ... but there is no timescale for a fix. I have sent all details they requested ... but I have to say that given that I paid about £770 for the phone influenced by Samsung's enticement, I find Samsung's support on this issue dire. 😞

John Lewis solved the problem in 24 hours. They refunded the cost of Disney+ subscription after I shared all my Samsung correspondence with them.