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Samsung s21FE & 3 months Disney Plus problem

(Topic created on: 23-02-2022 02:20 PM)
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SiTY1D
Journeyman
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Hi

I hope someone can help me.

I purchased a Samsung Galaxy S21FE on 05/01/22 & today tried to claim the Samsung Boost for 3 months free of Disney+.

I have received numerous notifications from  Samsung about claiming this offer & it shows on my Samsung Members app.

I've tried to claim the offer today & have been given a message 'Sorry no offers are currently available, please try again later.

I would appreciate anyone's help, as I've tried all solutions on other Samsung forums.

ThanksDisney+ offer.jpg

 

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26 REPLIES 26
SiTY1D
Journeyman
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Oh no. Very bad of them, especially as you've bought 2 phones. If I get any updates, I'll post them here. I spent about 3 hours trying to sort it. So frustrating.
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TwinkleB
Journeyman
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I'm having the same issue, but mine is stuck on the sign in loop and one of the boosts work. Very frustrating as no resolution from Samsung. Their Twitter team said it's "coming soon!"
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SiTY1D
Journeyman
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No solution so far. Today, I receive an email from Samsung informing me to boost my Samsung S21 5G. I don't own that phone, as I purchased the S21 FE 5G, so seems they have their wires crossed & that may explain why I can't access the Disney + Boost, as it's not listed for the S21 5G. The Disney+ is listed on everything else I have & I've had notifications etc from Samsung informing me to claim it. They need to sort the software gliche out. Screenshot_20220220-084917_Gmail.jpg
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SiTY1D
Journeyman
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Email part 2 Screenshot_20220220-085546_Gmail.jpg
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Solution
jonco25
Apprentice
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Finally able to claim it today with no error, maybe worth retrying if you haven't done so already
SiTY1D
Journeyman
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Awesome! I've just retried & it works. Thanks for letting me know. Enjoy 👍🏻
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TieKnot
Apprentice
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I had a similar problem: new S21 FE G5 and I cannot claim 3 month Disney+ Boost.  Yesterday I even accidentally ended up paying for a 1 month subscription when I logged into my old Disney+ account.  Over several hours, I went round in circles (on different browsers) loading the boost page, logging into my Samsung account, which ended up landing back to the boost page.  I finally managed to get the redemption code when I used the Samsung Internet Browser on the S21.  Support from Samsung is dreadful: tech support can't help, sales support can't help, and the phone number you are referred to only works for landlines, and is not accepting calls in the mid afternoon.

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DannyT
Moderator
Moderator
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These issues should all be resolved now. If anyone is still having issues, then don't hesitate to get in touch via one of our Social Media channels where we can help out getting a code for you. 


Welcome to the Community!

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watashi
First Poster
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I can confirm these issues haven't been resolved, as I'm experiencing the same issues this evening as detailed here on my brand new S22. Please could you advise?

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mrsmack
First Poster
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also showing a no offer currently available to me. I've had my S22 ultra for a month and numerous emails reminding me to sign up.  Very annoying

 

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