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Original topic:

Samsung s21FE & 3 months Disney Plus problem

(Topic created on: 19-02-2022 07:30 PM)
SiTY1D
Journeyman
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Mobile Apps & Services

Hi

I hope someone can help me.

I purchased a Samsung Galaxy S21FE on 05/01/22 & today tried to claim the Samsung Boost for 3 months free of Disney+.

I have received numerous notifications from  Samsung about claiming this offer & it shows on my Samsung Members app.

I've tried to claim the offer today & have been given a message 'Sorry no offers are currently available, please try again later.

I would appreciate anyone's help, as I've tried all solutions on other Samsung forums.

ThanksDisney+ offer.jpg

 

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26 REPLIES 26
xSteveuk
Maestro
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Mobile Apps & Services
Hi,
You could try contacting support
https://www.samsung.com/uk/support/contact/
Explaining the issue
Claiming Disney plus
pickmybrain
Pathfinder
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Mobile Apps & Services
Firstly ensure you have not got a VPN activated on your phone as this hides your location and IP address.
Try through mobile data.
Turn on VOLTE
Try a different WiFi connection.
SiTY1D
Journeyman
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Mobile Apps & Services
I've just contacted them. Thanks for your advice. 👍🏻
SiTY1D
Journeyman
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Mobile Apps & Services
Thanks for trying to help 👍🏻. I've just tried & it's still having the same issue.
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pickmybrain
Pathfinder
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Mobile Apps & Services
Try accessing the samsung boost website on your actual laptop or another device. If the same message appears it may be to do with your Internet connection.
SiTY1D
Journeyman
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Mobile Apps & Services
I've tried the other offers & it allows me to have the YouTube premium free for 4 months & the 6 months Sleep Cycle (I've not proceeded in claiming them). Just the error message on Disney+. Very odd.
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jonco25
Apprentice
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Mobile Apps & Services

Have you had a solution that works? I've bought 2 phones and the offer doesn't work on both, both getting the same error. 

SiTY1D
Journeyman
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Mobile Apps & Services
Sadly, nothing has worked yet. I've tried every solution, different browser, mobile Internet, clearing cookies etc. Same error 'sorry no offers currently available, please try again later'. The YouTube 4 Premium & 6 Months Sleep Cycle work. Samsung chat advised they'll email in 3 to 5 days. I wanted The Disney+, so my children could watch it during half term. It's very bad, that Samsung provide offers as incentives when buying a phone, yet they don't work.
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jonco25
Apprentice
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Mobile Apps & Services
I spoke to them 3 or so days ago as I wanted it for the same reason. They told me 24 to 48 hours but still the problem exists