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Samsung S20 Ultra Charging Cable 'loose' or 'bent''

(Topic created on: 09-02-2021 08:33 PM)
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Cara63
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I have to dangle upside down holding my charging cable at a ridiculous angle for my new Samsung Ultra S20 to charge.....this doesn't make sense for a phone that is brand new and has been treated like a newbor baby! Help please as I don't want to use other cables for fear of compromising my phone.

 

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Joet3000
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Using decent 3rd party cables shouldn't be a problem. USB-C is a universal standard so is not the same as lightning for iPhone where only apple holds the legal rights to make the cables. This means that 3rd party cables from brands such as ANKER are actually really high quality and will not damage your phone. Equally you could contact customer service and they might send you a new cable.
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