25-06-2023 03:32 PM in
25-06-2023 04:19 PM in
@Desiress: Are you still able to access other web based apps without issue? Before you proceed with a factory data reset, please try unplugging your router at the wall for 30 seconds, then plug it back in an wait for the calibration process to complete. Following this step, enable Wi-Fi on your Galaxy S20+ and try downloading an app from the Play Store once again. If the issue persists, try removing your router from Settings > Connections > Wi-Fi, then re-add it to see if this helps. You should also attempt to connect to another Wi-Fi router, a friend or family members, as this will help to determine if the issue lies with your home router.
If you do decide to perform a factory data reset, then you can backup your personal data to your Samsung and Google accounts via Settings > Accounts and backup. For your Notes, head to the Samsung Notes app > Tap the 3 lines in the top left > Tap the cog in the top right of the pop-up window > Sync with Samsung Cloud, and follow the on-screen instructions. By registering your Samsung and Google accounts on the device following the reset, your personal data will be re-synced, including your Notes. For further guidance, please refer to the steps in the link below.