28-08-2017 04:34 PM - last edited 19-03-2019 10:47 AM by YulianK ) in
Who else is getting sick of Samsung's excuses?
04-11-2017 08:40 AM
Think this is a great idea that we should all get on board with. Samsung have to have broken the rules under the trades description act. Be in treating to find out how many s2 were sold in the UK and then start reaching out through the forums to get people to add to the numbers. Even if as a s2 user you didn't use Pay. Samsung shouldn't be allowed to cheat people out of what they have paid for.
04-11-2017 08:49 PM
I absolutely agree, I bought this phone with that feature in mind as my Sony 3 smart watch did not have this option from the beginning. I do feel let down by Samsung.
05-11-2017 07:04 AM
Same issue in Switzerland.
My first email to cs explained I bought the S2 for Samsung pay feature due to advertising.
Reply:
Of course Samsung admits to be responsible to our products and advertisments, however this responsibility is limited to the laws of the country you live in.
In your specific situation the advertisement of the website of Samsung Switzerland correctly explains, that a Samsung Gear S2 is not compatible with Samsung Pay.
If you have misinformed yourself by mistake, Samsung can not be held responsible for this.
My reply:
I disagree!.
Fllow your own website links as follows:
Samsung Switzerland Support (CH)
http://www.samsung.com/ch/support/search/?keyword=samsung%20pay%20gear%20s2
then click the information poster here:
http://publish.samsungsimulator.com/simulator/39223373-2a70-4957-b72b-a4cad7507905/#!topic/bedienung...
Please explain how I am mistaken by following the support page posted as samsung.com/ch
Their reply:
The link you sent me refers to a website, which refers to the use of a Gear S2 classic in combination with a Samsung Galaxy S6/ S6 edge/ S6 edge+ or a Galaxy Note 5. On this website is explicitly mentioned, that only the preceding listed devices are compatible. Since you use a Samsung Galaxy S7 and Galaxy S8, a compatiblity is not given.
My reply:
I have an S8 but have also tried an s6. No sp in Gear S2 still.
05-11-2017 07:11 AM
Can you see how they change their stories over and over:
First S2 is not compatible.
Then I'm in wrong country
Then only an older s6 Is compatible.
I've given the evidence in the links of the mid advertising.
How can they argue I'm wrong?
I'm not familiar with consumer rights here in Switzerland but am gonna try my damnedest for refund or exchange for s model which works!
I await their reply tomorrow....
05-11-2017 07:16 AM
05-11-2017 07:24 AM
Quote:
Q : Can I use the Samsung Pay feature using Gear S2 ?
From UK link:
https://www.samsung.com/uk/support/search/?keyword=S2%20gear%20Samsung%20pay
And
09-11-2017 09:13 PM
11-11-2017 03:15 PM
11-11-2017 03:41 PM
I've been looking on way back machine and I've not found a mention of S Pay yet on the UK site for Gear S2. There is a caveat at the bottom of the page though relating to some S Health partners:
Services may vary depending on carrier and country.
I bet you'll find some weasely words on all of their S Pay material too. Having said that I'll still try to track something down. It's very frustrating knowing that the US and other firmwares are enabled and they've stopped supporting it in the UK despite still selling it on their own website
11-11-2017 04:46 PM