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Original topic:

Samsung Pay Not Working on S21 Ultra!

(Topic created on: 20-07-2021 09:29 PM)
K1mar
Journeyman
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Mobile Apps & Services

Changed from my Galaxy S10+ with working Samsung Pay last week to my new Galaxy S21 Ultra and Samsung Pay was missing from my device in the UK. I installed in from the Google Play store but the service doesn't seem to be available. When will this be active/fixed?

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13 REPLIES 13
Lonestarjacket
First Poster
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Mobile Apps & Services

Purchased direct from Samsung.  Based in U.S.

After reading other bad reviews on the Samsung Pay app, I rhink the problem may be Samsung making the app NFC only with Ultrs.  That's a big problem and was not advertised as a limitation of the Ultra.  

It is ridiculous to charge so much for a phone and remove a key advantage of Samsung Pay over Google Pay.

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jero3
First Poster
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Mobile Apps & Services

I have the same problem and can't seem to get it fixed. Please help, it's very difficult to understand how it used to work on my Note 8 and on the S21 ultra it simply doesn't. My phone is from Mexico as well as my working Note 8. 

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AntS
Moderator
Moderator
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Hi all,

 

I wonder if the software and CSC info might help shed some light on this one. 🤔

 

Are folks who are experiencing this able to post screenshots of what’s in ‘Settings > About Phone > Software information’ for your devices?

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K1mar
Journeyman
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Mobile Apps & Services
See attached Software InfoScreenshot_20210720-202145_Settings_32634.jpg
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