05-03-2021 01:30 AM - last edited 05-03-2021 12:48 PM
Changed from my Galaxy S10+ with working Samsung Pay last week to my new Galaxy S21 Ultra and Samsung Pay was missing from my device in the UK. I installed in from the Google Play store but the service doesn't seem to be available. When will this be active/fixed?
05-03-2021 12:56 PM in
@K1mar: Sorry to hear that you're experiencing this issue. I'm not aware of any issues affecting Samsung Pay at the moment, so you may be experiencing a temporary issue. What does it say when you attempt to access the app? Can you try heading to Settings > Apps > Samsung Pay > Storage > Clear Cache > Clear Data, then restart your S21 Ultra to see if this helps?
05-03-2021 01:12 PM - last edited 11-03-2021 01:34 PM
04-07-2021 11:42 AM in
I have just purchased a Galaxy S21 Ultra and have exactly the same issue.
I have tried the clear cache/data, reset my phone and even done a Factory Reset but nothing helps
05-07-2021 03:19 AM in
Surely you can't continue to claim you haven't heard of an issue anymore?
Since it isn't shown as available for "your device" for S21 Ultra uninstall and reinstall is out of the question.
Samsung Pay worked fine for years on my S 10 +
Can someone at Samsung give us a better answer than "clear cache and restart"?
I'd wager most people already tried such obvious steps.
05-07-2021 10:04 AM in
Can I ask where did you get the phone from and where are you based? Keep in mind that this app is only available in some countries, which means that the app may not be compatible if the phone is from a region where this is not yet available.
05-07-2021 10:57 AM in
Thanks for confirming that @K1mar . In this case, I would recommend sending our developers an Error Report to investigate why your phone is not compatible with the Samsung Pay app after trying to set this on your phone (or within 5 minutes of the issue happening) from Samsung Members> Get help> Error Report> Select Symptoms and add a description of the issue along with the screenshot showing the error message that you receive.
05-07-2021 12:07 PM in