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Samsung pass - Getting another password page asking to enter a password after already entering it?

(Topic created on: 05-01-2022 04:29 PM)
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Jim1966
Apprentice
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Hi might be a silly question but just transferred my apps over from my old oppo phone and when I put in my passwords Samsung pass is asking if I want to save the passwords I'm clicking yes it's asking for my password for pass I'm putting that in but then I'm getting another password page asking to enter a password but I'm not sure what the second one is ? Is it Google? I've got the s21 ultra now 

 

Thanks in advance Jim

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5 REPLIES 5
Ksmy89
Troubleshooter
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Try going into settings and search for Samsung Pass and log in/register for it first (you need a samsung account to use samsung pass if you haven't already set one up) before trying to save passwords in apps and doing it that way.
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Jim1966
Apprentice
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Thanks tried that the other password page comes up there isn't even an option to say I've forgotten my password on this page strange
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Pugs1957
Samsung Members Star ★
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Any chance of a screenshot of the second page you see? Please hide any personal data such as your email address.
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Members_xvxmx4p
First Poster
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I had this problem it's as simple as the second password is the password you have set up when the phone first boots up from power on. I googled everything and nearly gave up in the end I just tried power up password because I'd tried every other one and it worked. I also noticed that the app was hidden until I did the above. Keith 

Stobe
First Poster
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Thanks, this was it for me. It is weird they do not say at all which password they actually require there. Pretty bad UI design once more from Samsung 😕